Frequently Asked Questions
Everything you need to know about our luxury footwear and accessories.
Where are Oliver Cabell products made?
Our footwear is handcrafted in the Marche region of Italy using traditional techniques and premium materials sourced from local tanneries.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by location, generally ranging from 3-7 business days.
What is your return and exchange policy?
We accept returns and exchanges on all unworn items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain returns.
How do I care for my leather sneakers?
We recommend using a specialized leather cleaner and a soft-bristled brush. Avoid submerging the shoes in water and store them in a cool, dry place with shoe trees to maintain their shape.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I determine my correct size?
Our footwear generally runs true to size. If you are between sizes, we recommend sizing down for a more secure fit, especially with our leather-lined models.